SHIPPING INFORMATION

Shipping timelines are subject to the unique nature and craftsmanship of the piece, often in harmony with designers' local artisans. Some pieces are made to order and can take up to 3 weeks to complete, while other items are in stock and ready to ship within 48 hours.

Industrie Africa has partnered with DHL Express to ensure hassle-free global delivery covering 220 countries worldwide, within 3-5 business days of ship date. Orders are processed and fulfilled Monday to Friday between 9AM and 5PM East African Time.

Each designer or brand will ship your product from their respective showrooms or studios directly to your doorstep. For more information about your product's shipping details, see its product page or GET IN TOUCH.

All items ship free — no matter how many you order.

PRICES

To keep things simple, our prices include international express shipping. You won’t see a separate shipping fee at checkout. Every order also earns Front Row Rewards you can redeem on future purchases. We do not offer price adjustments.

CUSTOMS & IMPORT DUTIES

Duties and taxes can be confusing—and unexpected costs can take the joy out of a purchase. We’ve redesigned checkout to make totals more transparent and delivery smoother. One clear total at checkout: duties & taxes are shown—and payable—upfront (DDP) whenever possible, so you see the exact amount before you pay.

Note: for some orders, duties and taxes may not appear at checkout. Rest assured—we’re continually improving the checkout experience. If your order doesn’t include duties and taxes upfront, DHL will contact you before delivery to collect these charges so they can release your parcel.

Smoother delivery: prepaying reduces customs delays and removes unexpected bills on arrival. 

Shop with confidence: your purchase supports Africa’s most remarkable independent designers—without the stress of surprise fees.

U.S. customers: the removal of the long-standing “de minimis” exception means all packages are now subject to duties and taxes, regardless of value. While this policy targets large-scale imports, it also affects the small-batch African designers we champion. Our commitment remains simple: transparent checkout, fewer customs delays, and a smooth path from atelier to your door.

Our Commitment

We recognize that these new regulations have introduced added costs and unpredictability for customers. To offset this, Industrie Africa is:

• Displaying estimated duties upfront at checkout whenever possible.
• Offering rewards through our Front Row loyalty program to give back every time you shop.
• Staying in close communication throughout the shipping process so you’re never caught off guard.

These measures are designed to keep independent African design accessible, transparent, and rewarding to support.

RETURNS POLICY

Not Happy With Your Order? No Problem.

Industrie Africa accepts returns on regular priced items that meet the following requirements:

1. Return is initiated and mailed back by the customer within 7 days of delivery date.

2. The returned items comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
• When trying on footwear, please take care not to mark the soles or damage the shoe box.
• Swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable. Swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
• For hygiene and safety reasons, earrings are FINAL SALE and cannot be returned or exchanged. If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery for assistance.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. Unfortunately, Industrie Africa is not able to offer exchanges at this time.

REFUNDS

Any site credit used to place the original order will not be restored to your account. All eligible returns will be issued in United States dollars (USD). You will be responsible for the $35 return processing fee, therefore this will be deducted from your refund. 

FINAL SALE ITEMS

Please note that all Sale items are FINAL SALE and cannot be returned or exchanged.

Exceptions include damaged items or order discrepancies where an incorrect size, color or style is shipped. If you would like to return a defective product, you must notify us no later than 7 days after delivery. No returns will be accepted if you fail to notify us within the 7 day period or fail to ship the product back to us or the seller (as directed by us) within 30 days after the product was shipped. Store credit will be offered for any returned items, minus the return shipping label fee.

INITIATING A RETURN

We gladly accept returns that meet our policy. Please email us at CUSTOMERCARE@INDUSTRIEAFRICA.COM with your order number in the subject line to submit your return request, and receive your pre-paid shipping label from our Customer Care team. You are responsible for repackaging and shipping the item on time. Industrie Africa is not responsible for any packages that are lost in transit.